Implementing a new information and communication technology (ICT) system can be challenging. Such projects are often expensive in time, skill or monetary cost, and it is therefore imperative to plan well from their outset.   

Management reporting is a critical process that gives your entity’s leaders the information they need to make important decisions.

I began my journey at the Queensland Audit Office (QAO) in February 2021, in the middle of the COVID-19 pandemic.

It goes without saying that protecting important information assets with secure systems is critical to Queensland’s economic and security interests.

Knowing how public sector and local government entities are progressing in implementing audit recommendations gives us, parliament, audit clients, and the wider community important information on the improvement of public service delivery.

Queenslanders may not be aware of the role or occurrence of government regulation in their day-to-day lives.

In some shape or form, a belief in better public services has been a cornerstone for QAO over the past 160 years. In recent times, it’s been an articulated part of our vision. And I’ve been proud to be part of that for the past 40 years.